Repair service and warranties

Repair service and warranties

Repair service

Regular maintenance of builders’ joinery is a prerequisite for maintaining its basic properties. Regardless of the material used, the biggest mistake that an otherwise responsible owner can make is to leave our builders’ joinery to chance without regularly maintaining it.

Here at MIK, we provide professional repair services and regular maintenance checks which are provided by our authorized repairers. Professionally executed regular maintenance checks and repair services guarantee long-term flawless operation of your builders’ joinery and help you save money when it comes to costs for heating and cooling your building.

Repair service request

You can order a repair service or a maintenance check of your builders’ joinery by sending a completed electronic form (in Slovenian) or by sending us an e-mail at:  servis.vzdrzevanje(at)mik-ce.si 

Repair service request
(electronic form in Slovenian)

Maintenance checks

Price list of builders’ joinery maintenance checks and repair services

Work Price including VAT
Maintenance check for 1 casement EUR 50
Maintenance check for 2–5 casements EUR 70
Maintenance check for 6–30 casements EUR 110
Each additional casement (over 30 casements) EUR 6/wing
Window and door setup, 1 casement EUR 45
Window and door setup, 2–5 casements EUR 65
Window and door setup, 6–30 casements EUR 100
Roller shutter coiler replacement EUR 45
Roller shutter strap replacement – torn EUR 50/piece
Roller shutter strap replacement – ripped EUR 60/piece
One service hour EUR 45

In addition, you will also have to pay for the materials used according to the inventory and the currently applicable price list.

Important

This content was correct at the time of preparation for publishing. All information on any changes is available at MIK d.o.o points of sale. All data is of purely informative nature and we do not assume any responsibility for their accuracy. The recommended retail prices are expressed in EUR. For a calculation and a concrete offer, visit the points of sale of MIK d.o.o.

General Terms and Conditions

All payments and orders are subject to the general terms and conditions of MIK d.o.o. By paying the advance payment, the customer confirms that they have been made aware of the general terms and conditions which are publicly available in all showrooms and on the official website of the company, www.mik-ce.si.

Value added tax

22% standard rate; 9.5% residential installation (natural persons). Value added tax (VAT) is calculated pursuant to the provisions of the Value Added Tax Act and the Rules on the Implementation of the Value Added Tax Act. The value added tax only applies for legal persons with an ID for VAT: VAT reverse charge under Article 76a of the ZDDV-1. In the event of an offer pursuant to a reduced tax rate of 9.5%, the customer confirms with their payment that the usable area of the house does not exceed 250m2, while the usable area of an apartment does not exceed 120m2.

Warranties

MIK quality guarantees are:

  • over 20 years of manufacturing experience – PVC builders’ joinery (PVC windows, PVC doors, etc.),
  • integrated sales offer – one-stop shop (PVC windows, wooden windows, ALU windows, internal doors and garage doors, conservatories, etc.),
  • own development strategies and computer-controlled manufacturing with product traceability,
  • use of high-quality materials for PVC builders’ joinery,
  • professional and experienced team, excellent consultation,
  • efficient repair service, environmentally friendly installation,
  • a prestigious recognition of business excellence “Recognised for Excellence” awarded by the EFQM.

The quality and the long-term flawless use of MIK builders’ joinery are guaranteed using exquisite high-quality materialsworld-class precise manufacturing and professionally executed installation of windows and doors. The guarantee of our quality is also confirmed by long-term warranties that we offer for our builders’ joinery.

30-year warranty

We guarantee a 30-year warranty for flawless operation and basic functioning of MIK builders’ joinery for any undamaged builders’ joinery which has been regularly maintained and repaired by an authorized MIK repairer.

20-year warranty for acrylic paints

PVC windows with acrylic coating are extremely scratch- and dirt-resistant, and are also easy to clean. We guarantee the resistance of acrylic coating to atmospheric agents with a 20-year warranty.

10-year warranty

We provide a warranty for all installed window and door fittings, the resistance of PVC elements to atmospheric agents, the prescribed strength of the product, dimensional stability according to the standards for white PVC window, door and shutter profiles, white PVC door panels, as well as all section and garage doors from our sales program. We also provide a 10-year warranty for the installation of builders’ joinery according to the MIK RAL system.

5-year warranty

We provide a warranty for all installed insulating glass units, the resistance of ALU elements to atmospheric agents, the prescribed strength of the product, dimensional stability according to the standards for ALU window, door and shutter profiles of certain systems. We also provide a 5-year warranty for all installed conservatory elements, ALU roller shutters, as well as inner PVC sills and outer ALU sills.

3-year warranty

We provide a warranty for the resistance of PVC elements to atmospheric agents, the prescribed strength of the product, dimensional stability according to the standards for foil-covered PVC profiles for windows, doors and shutters, PVC decor door panels, wood/ALU window and door profiles and the installation of MIK builders’ joinery according to the classic system.

2-year warranty

We provide a warranty for the resistance of wood elements to atmospheric agents, the prescribed strength of the product, and the dimensional stability according to the standards for wooden window and door profiles of the Comfort Line system. We also provide a 2-year warranty for internal wooden and PVC doors, shutter fittings, external and internal Venetian blinds, drive components and PVC slats of roller shutters and garage doors, electronic and electric devices installed in conservatories, as well as slanting of builders’ joinery.

1-year warranty

We provide a warranty for all types of end profiles of products according to the classic system, as well as for all additional work during builders’ joinery installation.

Warranty Terms and Conditions

The warranty for builders’ joinery and other materials from the MIK sales program applies pursuant to the rules and provisions set out in the Operating and Maintenance Instructions and on the Warranty Certificate (in Slovenian) received by the customer at the time of purchase of MIK builders’ joinery.

The warranty only applies if the product user follows the Operating and Maintenance Instructions received at the time of installation.

For detailed provisions of the MIK warranty, see the document containing the General Terms and Conditions which you can also find in all MIK showrooms and at all authorized dealers.

Operating and Maintenance Instructions

Warranty Certificate (in Slovenian)

General Terms and Conditions

Declarations of Conformity

Here at MIK, we strive to offer high-quality products and services which will improve the quality of your living conditions and will enable you long-term, flawless use of our products. The entire operating and manufacturing process in our company is directed towards achieving the highest quality standards which, in turn, directs us towards manufacturing high-quality and durable products and services.

Our company has been awarded a prestigious European award for business excellence “Recognized for Excellence (R4E)” which is awarded by the European Foundation for Quality Management (EFQM). The inclusion of the business excellence model in the MIK strategy and the life of all our employees guarantees long-term success in achieving the objectives pursued at home, as well as a higher degree of competitiveness in foreign markets.

Our products hold the following declarations of conformity:

Declaration of Conformity for the PVC Comfort Line System (in Slovenian)

Declaration of Conformity for the PVC Elegance Line System (in Slovenian)

Repair service and warranties